Why Monitoring Tools Fail Within Secure Environments

There is a fundamental shift happening through digital transformation, which includes application transformation (data center to SaaS, IaaS, PaaS), network transformation (hub-and-spoke to direct connectivity), and security transformation (castle-and-moat to zero trust). As these shifts occur, network operations and service desk teams should consider a lens from the end user perspective to visualize network traffic patterns holistically.

However, monitoring these network paths can be challenging. To ensure a great end-user experience, it’s critical to understand direct to SaaS, secure SaaS applications, and private applications network paths to remove blind spots, reduce end-user frustration, and lower ticket escalations.

Join us to learn:

• How to troubleshoot a remote user reporting slow application response times
• How to reduce ticket escalations using AI-powered root cause analysis without deep networking expertise
• How to reduce MTTI/MTTR through correlated data across devices, networks, and applications

Top Tips for Helpdesk Teams Supporting Distributed Workforces

More than 63% of employees prefer hybrid or remote working. Consequently, IT helpdesk teams have seen a greater than 35% increase in support ticket volumes with most of them spending more time supporting remote workers. Resolving their tickets requires deep insight into their devices, Wi-Fi and local networks, and services being accessed.

Join us to learn how IT helpdesk teams can get deep insights into all user devices irrespective of their location, to:

• Confidently roll out software and patches, and monitor their impact on devices
• Keep track of hardware and software assets across your organization
• Save time by rapidly resolving user complaints caused by device issues

5 Best Practices to Improve Hybrid Workforce Productivity

In the last few years, many organizations have shifted to a hybrid workforce and see this as a strategic initiative. The challenge is keeping employees productive and secure while they are remote (e.g., hotels, airports, home). Being able to quickly diagnose user device issues, network latency, and application performance problems is key–all from one console.

Join this webinar to learn the best practices for improving hybrid workforce productivity:

• Gain deep visibility into endpoints and rapidly troubleshoot problems caused by device health, including resource content, active processes, device events, Wi-Fi or local ISP performance, and more
• Identify what's happening on the network path between the user and the app
• Leverage application insights, such as Microsoft Teams and Zoom services, to easily understand audio and video call quality all in one place
• Simplify troubleshooting with AI-powered root cause analysis in seconds
• Leverage APIs to automate processes and integrate into existing ITSM solutions

Solve tickets faster without deep technical expertise! Sign up for the webinar to see for yourself.

Understanding the Root Cause of Common Problems with Your Zoom Call

The workplace has evolved. With millions now working remotely – we rely heavily on video conferencing tools, not just to support remote workers, but those within offices as well. Zoom has become a staple for most organizations, keeping employees productive, wherever they work, with more than 300 million meeting participants per day in 2020 alone.

According to Forbes, 73% of employees say that their employers require interdepartmental and inter-team collaboration. This showcases the importance of ensuring collaboration apps–like Zoom–run smoothly. Often, poor experiences on apps like these are not caused by the app itself.

Join us to see how you can ensure great Zoom experiences for every user by quickly diagnosing and fixing the top reasons for poor Zoom call experiences that may not be caused by Zoom, including:

• Home Wi-Fi or Internet Service Provider (ISP) issues
• Device level issues (CPU, Memory, Processes)
• VPN routing challenges

Automating Root Cause Analysis for Poor User Experience Using Machine Learning

Today's IT environments need to scale globally to serve a distributed hybrid workforce that relies on public and private SaaS apps. That means ensuring great digital experiences across a broad range of networks, including those not under your control. Pinpointing the root cause of application issues, system failures, latency, or poor user experience across these networks can cost IT operations and service desk teams time they may not have to spare.

Zscaler Digital Experience™, our digital experience monitoring solution, recently added AI-powered root cause analysis to isolate root cause of performance issues automatically.

Join our webinar to learn how ZDX enables IT teams to:

• Spend less time troubleshooting and get to root cause faster
• Recognize patterns to identify issues such as underperforming ISPs across global organizations
• Analyze device, network, and application issues like a pro, even without deep technical expertise

Register today, and don’t miss this look at how you can solve issues faster to keep end users satisfied and productive.

See Zscaler Digital Experience in Action: How to Gain Deeper Visibility Into Endpoint Health

Remote and hybrid work is the new normal. Most employees rely upon their home Wi-Fi networks and local ISPs to directly access business apps and services. The impact of this transition hasn't been easy. Over the last year, support tickets increased by more than 35% and require more expertise to get resolved. This has consequently increased service costs.

Join us to learn how to

• Gain deep visibility in endpoints, alongside network and application performance
• Rapidly troubleshoot problems caused by device health, including resource contention, active processes, device events, Wi-Fi or local ISP performance, and more

Best Practices: Integrating with ZDX’s Digital Experience Insights using APIs

In this session, learn about the newly introduced public APIs in ZDX, including Outbound APIs to integrate ZDX Telemetry with observability processes and platforms and our deeper API integration with Service Now to automate ITSM processes.

Join us to learn how to

• Setup and configure ZDX API endpoints to gain visibility
• Verify your APIs are returning the correct data
• Leverage existing AIOps solutions with ZDX

See Zscaler Digital Experience in Action: Overview & Quick Start Guide

Heard about ZDX? Find out why Zscaler customers love ZDX deployed along with ZIA and ZPA. Watch Zscaler experts walk through a live demo of ZDX. If you like what you see, we will get you started on the same day.

Here's what we'll be diving into

• Integrated dashboards to correlate and analyze application, network and user device health metrics all in one place
• Zscaler Digital Experience score that quantifies the experiences of each user and helps you get to root cause of issues faster
• Advanced troubleshooting tools such as Deep Tracing

Additionally, you'll be able to ask ZDX subject matter experts questions on how to operationalize ZDX and get the most out of it in the first 48 hours.

See Zscaler Digital Experience in Action: Overview & Troubleshooting Remote Working Experience Issues

Hybrid working is here to stay. Are you overwhelmed with too many user tickets when they are remote? Has remote working introduced new performance issues that you are unable to resolve with existing monitoring approaches?

Here's what we'll be covering

• Understand the challenges that come with remote working
• Quick introduction to Zscaler Digital Experience (ZDX)
• Sample real-world problems that have been detected through the lens of ZDX for remote workers
• Live demo and walk through showcasing how ZDX provides better visibility to enable remote employees to be more secure and productive
• Better insights and troubleshooting tips for remote workers and their devices

See Zscaler Digital Experience in Action: Overview & Analyzing Microsoft Teams Performance

Hybrid working has made UCaaS apps such as Microsoft Teams very popular these days and enable your workers to be productive and collaborate from anywhere. But it is also very difficult to pinpoint the root cause when things go wrong with Teams performance. Are you relying on the vendor's CQM Dashboard or traditional monitoring tools and unable to understand what is causing performance degradation?

Join to see

• The unique challenges while troubleshooting Microsoft Teams performance issues
• Why call quality data itself is not the only metric that you can rely on
• Quick introduction to Zscaler Digital Experience (ZDX)
• How ZDX overlays API data from CQM with inline monitoring data including Wi-Fi, networks, and device health
• Live demo and walk through showcasing how ZDX provides better visibility into Teams performance issues and live troubleshooting capabilities
• The unique metrics that Zscaler supports for UCaaS Apps such as Microsoft Teams and Zoom

See Zscaler Digital Experience in Action: Monitoring and Deciphering Network Path Analytics

To stay productive, your users rely on applications and services, delivered as SaaS or hosted by your IT team. Monitoring and understanding how networks—Wi-Fi, ISPs, internal, and destination networks—perform is critical to ensure optimal digital experiences that will keep your end users happy.

Join us to see how you can

• Get device-to-app network visibility to identify global or regional network issues before your users do
• Troubleshoot end user experience issues caused by their network
• Optimize network paths for your critical business applications

See Zscaler Digital Experience in Action: Understanding the Quality of Your Organization's Digital Experience

Monitoring and optimizing digital experiences for your end users is important to keep them productive and ensure higher job satisfaction. Studies have shown that this practice also improves customer experience and loyalty, and subsequently, company revenues. Given the strategic impact of your digital experience initiatives, how do you measure and communicate its success and identify opportunities for improvement?

Join us to see

• How to use built-in digital experience reports to find opportunities for improving performance
• How to measure and communicate the impact of your efforts