Top Helpdesk Tips for Supporting Distributed Teams

More than 63% of employees prefer hybrid or remote working. Consequently, IT helpdesk teams have seen a 35% increase in support ticket volumes—with most of them spending more time supporting remote workers. Resolving users’ tickets requires deep insight into their devices, Wi-Fi and local networks, and services being accessed.

In this on-demand webinar, hear from Krishnan Badrinarayanan, Sr. Director, Product Marketing for ZDX at Zscaler, and learn how IT helpdesk teams can leverage deep insights into all user devices—regardless of their location—to save time, resolve issues faster, confidently roll out software and patches, monitor their impact on devices, and keep track of hardware and software assets across your organization.

You’ll learn how IT helpdesk teams can get deep insights into all user devices and:

Save time by rapidly resolving user complaints caused by device issues
Confidently roll out software and patches, and monitor their impact on devices
Keep track of hardware and software assets across your organization

Speaker:

Krishnan Badrinarayanan
Sr. Director, Product Marketing, ZDX
Zscaler

Amit Patel
Team Lead, ZDX Deployments
Zscaler

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Top Tips for Helpdesk Teams Supporting Distributed Workforces

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