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Stories build community. Share yours with other CXOs
Dan Ballmer, Sr. Transformation Analyst, Zscaler
Storytelling is a crucial art form that is often neglected among technology professionals. Our industry favors factual narratives based on analytics, mathematics, and performance metrics. While cybersecurity minutiae may be intriguing to our inner techies, it is not particularly engaging for a wider audience. Similarly, a pro athlete may enjoy reading the nutritional label on their food items, but this same text is unlikely to interest anyone else. Much of cybersecurity is like a nutritional label – fascinating to those who need to know, but unbearably dull to those not invested in the process.
How does one become better at telling their cybersecurity story?
One key factor is knowing your audience. If you are reading this, it is likely your listeners are other executives, directors, and board members. Finding a common point of interest among this diverse group of professionals can be challenging. Yet, technology leaders around the world are making compelling presentations every day. Like any skill, captivating storytelling can be learned from those who have perfected the craft.
The CXO REvolutionaries Community Forum is a meeting place where technology leaders can learn from each other’s experiences. Whether looking to crowdsource questions from peers, improve training, or discuss the pressures of the job, the forum has something for everyone. Connecting with your peers can bring countless benefits, including presenting cybersecurity stories in ways that impact a top-level audience.
Now is a great time to take charge of your own storyline.
Please join us today.
How AI can deliver the next phase of scalability
Howie Xu, Vice President of AI and Machine Learning, Zscaler
Shortly after Zscaler acquired TrustPath (where I was the CEO and co-founder), I was out on a hike with a non-technical business friend. During the hike, my friend asked, “I know what AI can do for self-driving cars, but what can it do for the cybersecurity industry?”
For the next 20 minutes, I explained the fine details of why artificial intelligence was needed in cybersecurity and how more companies should be leveraging it, but it didn’t resonate with my friend. I didn’t get the “aha moment” I was looking for.
How could I hone my AI/ML elevator pitch, I wondered?
CXO REvolutionaries:
Podcast Center
Tune in to the latest voices from across our community of CIOs, CTOs, and CISOs for actionable advice and get inspired by some of the most passionate personalities in the industry.
Scalability may just be cybersecurity’s saving grace, and AI can enable it. Howie Xu, Zscaler VP of machine learning and AI, explains how his team is going the distance to solve one of cybersecurity’s thorniest problems: augmenting human intelligence where it would otherwise be spread too thin.
Listen now

Gary Symes, director of value creation at Zscaler, joins the show to discuss what business value assessments (BVAs) add to IT projects and his role on the value creation team. He covers when it makes sense to build the economic rationale for transformation projects, what is needed from a client point of view, pinpointing important value drivers, industry-level observations, and lessons learned for IT leaders based on hundreds of BVAs performed every year.
Listen now

Editor's Picks
When companies operate less in a hierarchy and more like loosely federated groups, it can be difficult for a CIO to execute on complex initiatives like digital transformations. Former ENGIE Group CIO and Chief Digital Officer Yves Le Legard likens leading the company’s digital transformation to herding cats.
Read his advice for pulling it off
Almost as soon as the news broke that Uber CSO Joe Sullivan was convicted of attempting to cover up a data breach from the FTC, pundits took to their keyboards to either assure CXOs they had nothing to worry about or urge them to save themselves from an inevitable backstabbing.
Are CISOs entering a new era of finger-pointing?
As the cybersecurity threatscape continues to become more complex and challenging, the media have primarily focused on the struggles faced by businesses. But COVID-19 responses also had the unintended consequence of slowing the rate of incoming professional talent, including security talent, as borders were closed to impede the virus’ spread.
How Australia can recover from recent cyber-setbacks
From digitised medical records to an ever-expanding roster of IoT-enabled devices, the country leans heavily on technology to serve an aging population that’s both rapidly retiring from the workforce and increasingly requiring additional care. Singapore’s healthcare system handles millions, if not billions, of data objects each day to in catering to the island’s more than 5 million inhabitants.
Read more on zero trust challenges facing healthcare in Singapore
After Medibank refused to pay a ransom for the return of data belonging to 9.7 million customers, hackers began leaking sensitive data as punishment. The nasty tactic of “double extortion” – where stolen data is exfiltrated and released after it's encrypted – could have dire implications for organizations determined not to pay the ransoms that fund criminal ransomware groups.
The unintended consequences of non-payment policies
Contact the Customer Experience & Transformation Team: [email protected]

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