What’s Causing That Ticket?

Great employee experiences go hand in hand with a company’s success, and today, that experience depends heavily on technology. In turn, great IT support plays a vital role in enabling organizations to grow and thrive.

IT support professionals may make it look easy, but it isn’t—hybrid and remote work skyrocketed in 2020, resulting in 35% more support tickets (Computer Weekly, 2021). On top of that, many IT environments have become dizzyingly complex, and it’s difficult to recruit, train, and retain talented practitioners for such a fast-paced field.

Our free ebook, What’s Causing That Ticket? A Beginner’s Guide to Troubleshooting Devices, Networks, and Applications for Service Desk Teams, looks at today’s most common user experience issues and offers practical insight on how your organization can:

• Drive faster IT ticket resolution across device, network, and application issues
• Proactively support hybrid workers anywhere and reduce user frustration
• Improve service desk troubleshooting workflows to meet SLAs